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Pledge errors are split between upload-time validation and import-time unresolved records.

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Upload-Time Errors (Fix CSV and Re-upload)

Typical upload-blocking issues:
  • Missing required headers (First Name, Last Name, Pledge Campaign, Amount)
  • Invalid Pledge Campaign (campaign not found in Planning Center)
  • Invalid Amount value
  • Invalid Remote ID format
Campaign matching is exact to campaign name.

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Import-Time Errors (Resolve on Import Screen)

Rows can be marked unresolved during processing because of:
  • No person match found
  • Planning Center API validation errors while creating the pledge

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Resolution Actions in Port

For unresolved rows you can:
  • Search and assign an existing Planning Center person
  • Create a person from the row
  • Save and requeue the row

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Tips

  • Verify campaign names in Planning Center before uploading.
  • Include Remote ID, Email, and Phone Number for stronger matching.
  • Upload errors must be fixed in the file and re-uploaded.