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Donor number errors are split between upload-time validation and import-time unresolved records.

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Upload-Time Errors (Fix CSV and Re-upload)

Typical upload-blocking issues:
  • Missing required headers (First Name, Last Name, Donor Number)
  • Invalid Donor Number value (must be a positive integer)
  • Invalid Remote ID format (must parse as unsigned integer)

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Import-Time Errors (Resolve on Import Screen)

Rows can be marked unresolved during processing because of:
  • No person match found
  • Planning Center API validation errors while assigning the donor number

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Resolution Actions in Port

For unresolved rows you can:
  • Search and assign an existing Planning Center person
  • Create a person from the row
  • Save and requeue the row

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Tips

  • Include Remote ID, Email, and Phone Number for stronger matching.
  • Upload errors must be fixed in the file and re-uploaded.
  • Donor numbers must be positive integers — decimal values and negative numbers are rejected.